Terms and Conditions

How to book

You can make your reservation by emailing Villamania ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) . A non-refundable deposit up to 50% is payable at the time of booking. Please note we cannot guarantee holding a booking for longer than three days.
On receipt of your appropriate payment we will issue a confirmation document by email to you. The balance of your holiday cost is due for payment no less than four weeks before departure. If booking within four weeks of departure, full payment is required at time of booking. You will receive the directions to your accommodation and key whereabouts approximately 14 days before departure. Please note that these booking payment procedures may differ, depending on the nationality of the clients that are booking the holiday with Villamania.

Travel Documents

Recently new fees and services have been introduced for passport applications, renewals and amendments. If you are in any doubt, please check at a Post Office before booking your holiday. As travel regulations are constantly changing, we are unable to provide up to date information concerning such requirements. It is your responsibility to ensure that you comply with all necessary, visa, passport and other travel regulations. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. A valid passport is essential when you travel abroad, although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country. If your passport is in its final year of validity you are advised to check the requirements of the country before you make your final travel plans.

Prices

The prices and information featured on our website are correct at the time of publication. However, in the event of any online inaccuracy or discrepancy, the price quoted by email will be the confirmed price for the holiday in question. We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Please bear in mind from time to time certain facilities, including swimming pools, may be withdrawn due to essential maintenance work or other circumstances outside of our control. If this is the case we will offer, where possible, alternative accommodation.

Accommodation

Prices are per property. The standard international practise is to let properties from midday to midday. However times do vary: check-in times are usually 3pm, check out times 10am on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your rooms at 10am prior to leaving for the airport. Late check-ins are subject to availability/cost and should be arranged before departure.

One of the main attractions of holidaying abroad is to see something of a way of life that is different to what you are used to at home. You should not therefore expect things to be the same as in your home country - invariably this is not so. For example: Where it is stated that there is satellite TV in your room, please do not expect to receive Sky Digital unless stated.
The locals tend to be more relaxed in their approach to life, and this usually means taking their time over things.
Also, because of the rapid development of some resorts, the provision of roads, power supplies and water supplies etc. has sometimes not kept pace with the demands of tourism. You may experience problems with plumbing or drainage or inconvenience like a broken door handle, or missing light bulb, we will do our best to rectify any situation that should arise; however, we will have no legal obligation to do so.
Standards of furnishing or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest resort if everyone decides to shower or bath at the same time, water pressure may fall. Don’t get annoyed if these things occur - of course our representatives will help in any way possible.
The maximum occupancy of each accommodation cannot be exceeded, and only the persons named on the passenger form may occupy the property.

Disabilities / Medical Problems

We are happy to welcome travellers with disabilities in many of our properties. The suitability of any holiday will depend on the nature of a disability. In order to ensure the comfort, safety and enjoyment of your holiday, if you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen property. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. A list of more suitable properties for disabled and less mobile passengers can be obtained by contacting us directly. We cannot be held liable if you fail to tell us about any special requirements that may affect your holiday.

Special Requests

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a break of contract on our part. We regret we cannot accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfilment of a particular request). All such bookings will be treated as standard bookings subject to the above provisions on special requests.

Cancellation by you

Should you want to cancel a property, or any part of your holiday, once it has been confirmed, you must do so by email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) .The cancellation will take effect upon the date of receipt of your email of cancellation by Villamania. The deposit is non refundable.

If you change your booking

Should you wish to make any changes to your confirmed holiday, (e.g. transferring to a different property) you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. If additional people are added to your booking, they are added on the understanding that they have also accepted these booking conditions. Please note that in some properties, extra people will be expected to pay a supplement.

If we cancel your booking

Due to unforeseen circumstances, we may occasionally have to cancel your holiday arrangements which we reserve the right to do. In the unlikely event of this happening, Villamania will refund all deposits paid (refund not available where you fail to comply with any requirement of these booking conditions).

Our liability to you

Please note that we will not be liable for any injury, illness, or death or consequent losses suffered by you or any member of your party, and in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
a) The fault of the person(s) affected or any member(s) of their party or
b) The fault of a third party not connected with the provision of your Holiday which we could not have predicted or avoided or
c) An event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care or
d) The fault of anyone who was not carrying out work for us (generally or in particular) at the time.
If you, or any member of your party suffer death, injury or illness whilst overseas arising out of an activity which does not form part of your holiday arrangements or any excursions arranged through us, we shall at our discretion, offer advice, guidance and assistance but not have any monetary or other liability.

"Force Majeure"

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Including, but not limited to, war or threat of war, riot, civil strife, hostilities, political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling; or cancellation of flights or alteration of the airline; or aircraft type by an airline and technical problems outside our control.

Complaints

We do our best to make your holiday a success. However, in the event that you should wish to complain, about any aspect of your property, you must notify your local representative who will do everything possible to put things right. The representative is there to help you and can usually deal with problems quickly and satisfactorily. You must communicate any problem to resort representative whilst in resort. If your complaint cannot be resolved on the spot and you wish to take up the matter after your holiday please email Villamania ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) within 28 days of your return from your holiday. If you fail to follow the procedure as detailed above, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. We will not be held liable for any claims first made outside this procedure/time period.

Insurance

We consider adequate travel insurance to be essential. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.
 

Health & Safety

Any services that make up your holiday are based on Portuguese requirements and standards. As a general rule, these requirements and standards will not be the same as other countries, and may sometimes be lower. You are responsible for the care and safety of the members of your group, therefore, we advise you to take all reasonable precautions whilst on holiday.
On your welcome pack you will find information sheets which contain a specific health and safety section. Please take time to familiarise yourself with this important information on arrival.
In particular, we ask you to familiarise yourself with the fire safety equipment within the property and location of exit doors. Please ensure that children are not left unsupervised at any time during their holiday. Parents are responsible for the actions of their children at all times. Extra careful should be given (but not limited) to balconies, roof terraces, staircases, glass windows, glass doors, wet floors and swimming pools. If you have any concerns about the safety of your accommodation, please contact your Villamania representative immediately, and we will do our best to resolve your requirement.

Behaviour

In the event that, in the opinion of ourselves, any accommodation owner or other person in authority, that you or any member of your party behaves in a way that causes distress, annoyance, injury to others, damage to the property, or does not respect or conform with local laws and customs, we reserve the right to terminate your holiday arrangements with Villamania. If such event occurs, we will have no further liability or any type of responsibility for you. You will have to be responsible for any costs or expenses incurred as a result of your behaviour.
We reserve the right to refuse any bookings that we think will be a nuisance to the property owner.
Villamania reserves the right to contact the local authorities to remove any person or persons behaving in an unacceptable manner.

Damage Deposit

All Villamania properties require a damage deposit between €200 to €1000 or more. This deposit is used to protect the property owner and local suppliers against any damage occurred, unpaid local charges, additional housekeeping, additional laundry services and any other unpaid costs. This amount will be refunded to you within 2 weeks of your check out date, unless required to cover any damage, losses, unpaid bills, etc. Should the damage deposit amount paid prove insufficient to fully cover all costs that have occurred, Villamania reserves the right to invoice you for the remaining outstanding payments. In the event of substantial damage/abuse to a property during your stay, you will have to vacate the property and find alternative accommodation at your own cost.

Noise

Properties in some resort centres can be expected to experience noise associated with their location (e.g. restaurants, bars, discotheques, passing vehicles, passing residents, neighbouring properties, etc). Naturally, the noise level might increase during high seasons.

Building and road works

We are in no way responsible for any building or road works, nor can we control the extent or noise levels of such work. However, and if we consider the work will have an adverse effect on your holiday, wherever possible, we will advise you in advance of any such activity which might affect your holiday. If this is not possible, please accept our apologies.

Privacy Statement

For the purpose of the Data Protection Act 1998, we Villamania are a data controller. In order to process your booking, we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party members, payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen property. If we need any other personal details, we will tell you before we obtain them from you. We would also like to store and use your personal details for future marketing purpose (for example, sending you a newsletter or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition) will be kept confidential. We will only use names and contact details for marketing purposes.

Disclaimer

Information on the Villamania website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it. We recommend you contact us if you are in any doubt or have any queries before acting on any information on the website. In the event of a costing error being given either by our reservations/internet system or appearing on the confirmation document, the price costing as appears in the confirmation email will prevail. Please note that any content entered into upon a mistake, such as a wrong costing is not valid or binding.

Booking Conditions

These terms and conditions, and other information set out on the website, form the contract between you and us. No employee or representative of this Company has the authority to vary these terms and conditions. Villamania is a Portuguese registered company (Comercial Certificate 4662-1028-5360), therefore, your contract shall be governed by and construed in accordance with Portuguese Law and is subject to the jurisdiction of the Courts of Portugal. Information about our properties (including prices) may be featured on other websites and with other organisations. Please note that we do not accept liability or responsibility for any advice given to you on any website which is not operated and maintained by ourselves. We do our best to ensure that all possible care is taken to see that you have a happy and successful holiday. The booking conditions above seek to explain as clearly as possible the responsibilities undertaken by both of us when you make and we accept a booking.